I'm Dakota Benger

App Academy Online Cohort

Curriculum of Study in Web Development (Python and JavaScript)

Customer Service Rep 2 - Chat Team

• Contributed to the creation of new documentation and modification of existing documentation so that there would be consistency in processes, client wide, as the one of the first members of the chat team, by noticing missing, inconsistent or impractical procedures in the knowledge base and participating in the discussion on how to fix them.

Paralegal/Office Manager

• Administered our email system (Google Business Suite), managing roughly 15 accounts and ensuring all users had access to the appropriate apps and calendars, as well as managing access on specific devices.
• Oversaw the physical and digital storage of all law firm data eliminating redundancies and ensuring compliance with law regulations.
• Designed and implemented an effective time keeping, recording, and billing system, leveraging existing technologies. namely Quickbooks, excel and a time tracking application, building accurate, efficient, and consistent procedures that led to a higher percentage of bills being paid on time, and less time wasted on billing.